Hospitality
Behavioral Insights that Drive
Service Excellence
Empower your teams with real-time, behavior-based performance insights. GideonSoft’s Performance 360™ helps hospitality groups retain talent, identify leaders, and elevate service quality across locations.
Tools to Strengthen
Your Workforce
From capturing in-the-moment feedback to coaching managers and surfacing leadership potential, GideonSoft provides hospitality leaders with the tools to optimize performance and protect brand standards.
Behavioral Observations
In-the-moment behavioral observations recorded via mobile or desktop.
Manager
Development
Data-driven coaching to build leadership accountability.
Holistic
Evaluations
Competency-specific feedback loops aligned with brand standards.
Proof of Impact
Optimizing Talent in the Hospitality Industry with
Performance 360™
The hospitality industry faces persistent challenges in retaining talent, identifying leadership potential, and maintaining consistent service quality across diverse teams and locations. To address these issues, leading hospitality organizations implemented GideonSoft’s Performance 360™ to transform how they assess, develop, and retain their people.
Key Capabilities
Behavioral Observations &
Holistic Evaluations
Performance 360™ enabled real-time, behavior-based feedback by incorporating input from multiple sources, managers, peers, and direct reports. Capturing performance across key competencies such as customer service, teamwork, initiative, and adaptability. Unlike traditional annual reviews, GideonSoft’s platform facilitated:
DEVELOPMENTAL OUTCOMES
Manager Development & Accountability
GideonSoft’s Performance 360™ also served as a powerful tool for developing frontline and mid-level managers. With access to team-level behavioral trends and individualized reports, managers were coached to:
This data-driven approach elevated managerial effectiveness, enhanced team morale, and built a leadership culture rooted in consistency and accountability.
Operational Outcomes
Through targeted implementation of Performance 360™, hospitality organizations reported measurable improvements:
By shifting from subjective evaluations to behavior-based, multi-rater insights, GideonSoft helped the hospitality sector move from reactive personnel practices to proactive talent optimization, directly impacting service quality, team stability, and brand loyalty.